Araluen

My brothers and I lost our dad a year and a half ago and as the executor at only 22, I was having a very hard time managing and communicating with the life insurance company – I was getting absolutely no answers regarding when we should receive the money or what the delay was, even 6 months after their policies said it should be complete. At one stage they even told me it was likely to be denied.

A friend suggested I get in touch with James, and instantly he was able to make calls and speak to the right people, within days we had confirmation that the claim would not be denied, and reasons for the delays to date. Within a few weeks the claim was approved and paid.

Everything was confirmed in emails and forwarded to me, I couldn’t ask for more in such a quick and superb response, and in the communication of progress!

I realise of course that the work behind the scenes would not have been nearly as quick as what I saw, but I really was so impressed with the response you were able to get for us.