Client Survey Results – 2025
In July 2025, we invited our clients to participate in a confidential survey to share their feedback and rate their satisfaction across several key areas of our service.
We’re pleased to report that 31 of the 121 clients invited took the time to respond. We sincerely appreciate their input — their feedback plays a vital role in helping us understand what we’re doing well and where we can improve.
This was our seventh client survey, providing us with a solid benchmark to measure satisfaction over time and continue driving improvements.
We’re proud to share that the results were overwhelmingly positive. Our performance ranked in the top quartile of the market across all Key Performance Indicators (KPIs). We achieved an average score of 4.7 out of 5, significantly exceeding the national industry benchmark of 4.31 across all nine core service areas.
A particular highlight was our top-rated category: “Standard of Support Staff.” This reflects the commitment and professionalism our team brings to their work every day — and we couldn’t be prouder.
Here’s a snapshot of the results:
